Custom AI Development
Purpose-built applications that turn documents, conversations, and business data into usable information and next steps.
Explore AI development ↗Our expertise / Your operations
AI development.
Agentic AI.
Built for your industry.
The next step for your business starts with the work your people do every day. We build custom AI applications and agentic workflows that connect your systems, reduce manual work, and help your team move faster.
- Understand the request
Read an incoming order and extract the details.
- Connect the context
Check product, inventory, and customer records.
- Prepare the next action
Draft the order and flag anything that needs attention.
- Approve and move forward
An authorized person reviews before the system submits.
Connected systems. Defined permissions. A person in control.
- 30+ years of software experience
- AI built around real workflows
- Nine industries. Practical applications.
What we build
Make AI part of
how work gets done.
Useful AI needs good software around it. We combine AI development, integration, and operational experience to build tools your team can use in the flow of work.
Agentic AI Workflows
Agents that retrieve context, use connected tools, and carry out approved steps, with clear boundaries and human handoffs.
See agentic operations in practice ↗Generative AI & Search
Knowledge assistants that retrieve relevant material from approved sources, show references, and help your team draft useful answers.
Explore AI knowledge tools ↗Integration & Automation
APIs, custom software, and workflow automation that connect AI to the ERP, CRM, and operational systems behind your business.
Explore connected operations ↗Industries we serve
Your industry.
Your systems. Your next step.
BNMA serves these nine industries with custom software, AI development, and automation. We start with the realities of your operation, then design the right workflow around them.
Construction & Engineering
Keep field teams, engineers, and the office working from the same project information.
AI opportunity
Explore our SSI engineering work ↗An RFI assistant finds relevant project documents, drafts a response with references, and routes it to the responsible engineer for review.
Manufacturing
Connect production information, maintenance knowledge, and the people keeping operations moving.
AI opportunity
Explore workflow automation ↗A maintenance copilot searches approved manuals and service history, prepares a work-order draft, and escalates uncertain recommendations to a technician.
Distribution & Building Materials
Bring sales orders, ERP data, inventory, and fulfillment into one connected workflow.
AI opportunity
Explore our INxSQL integration work ↗An order agent extracts line items from an email, checks SKU and inventory data, and flags quantity or pricing exceptions before an order is submitted.
Financial Services & Fintech
Build connected financial platforms and reduce repetitive back-office processing.
AI opportunity
Explore our LPL Financial work ↗An onboarding assistant organizes submitted documents, identifies missing information, and prepares a review packet for an authorized team member.
Healthcare, Biotech & Life Sciences
Connect patient, laboratory, and provider workflows with access designed around each role.
AI opportunity
Explore our biotech portal work ↗An operations assistant checks intake completeness and retrieves order status from authorized systems, routing exceptions to staff for follow-up.
Real Estate & PropTech
Connect property information, inquiries, and transaction workflows across your team.
AI opportunity
Explore our real estate platform work ↗A property assistant matches an inquiry to current listings, drafts a sourced response, and prepares a follow-up task in the CRM for agent approval.
Media & Entertainment
Build the platforms and internal workflows that support content teams and digital audiences.
AI opportunity
Explore our Sony CRACKLE work ↗A content operations assistant drafts asset tags, finds related material, and flags missing metadata for an editor to review before publishing.
E-commerce & Retail
Connect custom orders, customer service, production, and fulfillment as demand grows.
AI opportunity
Explore our Type League Press work ↗An order assistant turns personalization requests into structured production instructions and routes ambiguous details to the team before fulfillment.
Education & Workforce Training
Create AI learning experiences that let people practice real situations and receive useful feedback.
AI opportunity
Explore our SparkEd AI training work ↗An AI role-play coach simulates a sales conversation, gives feedback against an agreed rubric, and helps a trainer choose the next practice exercise.
The AI opportunities above illustrate workflows we can explore with your team. Linked case studies describe our delivered software, integration, and AI work in their own terms.
From idea to daily operations
Start with one workflow.
Build from what works.
A successful AI project has a clear job to do, a person accountable for it, and a way to measure whether it helps. That is where we start.
Find the operational win
Map the workflow, systems, and handoffs. Establish a baseline for cycle time, manual effort, and errors before choosing the first use case.
Define the boundaries
Decide which steps need AI, which need fixed rules, and which need a person. Design data access, integrations, permissions, and approval points.
Test the real work
Build a focused pilot and evaluate it on representative examples, edge cases, and failed handoffs. Track quality and cost alongside speed.
Grow with evidence
Roll out with monitoring, action logs, and a manual fallback. Use observed results and team feedback to decide what to improve or expand.
Straight answers
AI expertise,
without the guesswork.
What we build, where it fits, and how to take the first step.
What industries does BNMA serve?
BNMA serves Construction & Engineering; Manufacturing; Distribution & Building Materials; Financial Services & Fintech; Healthcare, Biotech & Life Sciences; Real Estate & PropTech; Media & Entertainment; E-commerce & Retail; and Education & Workforce Training.
What does custom AI development include?
Custom AI development combines models with the software your business needs to use them: interfaces, data retrieval, system integrations, access controls, evaluations, and monitoring. BNMA builds AI applications, knowledge assistants, and agentic workflows around a defined operational problem.
What is agentic AI in business operations?
Agentic AI uses models and connected tools to work toward a defined goal across multiple steps. For example, an order workflow can read a request, retrieve inventory information, prepare an order, and ask a person to approve it. Permissions, approval rules, and escalation paths define what the agent can do.
Can AI work with our existing ERP, CRM, and legacy software?
Often, yes. We assess the available APIs, databases, integration options, and data quality before designing the workflow. The goal is to connect useful AI capabilities to the systems your team already relies on, with custom integration work where needed.
How do we choose the first AI project?
Start with one recurring workflow that has a clear owner, usable data, and a measurable outcome. Establish the current cycle time, manual effort, and error rate. Then test a focused pilot against real examples and exceptions before expanding its responsibilities.
How do you keep people in control of AI agents?
We design permissions, approval checkpoints, and escalation paths around the workflow. Evaluation cases check the behavior before rollout, and logs and monitoring help the team review what happened. High-impact actions can require human approval, with a manual fallback when the agent cannot complete the task reliably.
Let’s build what comes next
Bring us the workflow
that slows your team down.
We’ll help you identify where AI, agents, and connected software can make a practical difference, then define a clear next step.
Talk About Your AI Project